The Operating System for Direct Care

A. Once the initial onboarding form has been completed, you will receive two emails: one to create your account login and a second one to schedule time with our Customer Success team to review your account configurations and go through training.

B. If you have an existing practice and need data migration, our Customer Success team will work with you to get your data migrated into your HintOS account free of charge.

C. If you or your staff need additional training or have any questions about your account, please feel free to contact support@hint.com.

Yes, you can contact support@hint.com to upgrade your account at any point.

Yes. Many hybrid practices use Hint to power the DPC side of their practice, but another solution will be needed to handle insurance claims.

HintOS is a cloud-based platform that can be accessed from an internet browser on any device with internet access; there is no mobile app.

There is not a patient portal as we want to ensure practices are aware of changes made to memberships and have the opportunity to discuss changes with the member.

A member can update their payment information from the email notifications they receive. They can also make a payment on an invoice from the upcoming membership invoice or one-off invoice email notifications. If a member needs to update their personal information, they should reach out to your practice.

Spruce-Hint Integration Video

Elation- Hint Integration Article

For new practices, we offer a free pre-enroll period to allow you to configure your account and get members signed up prior to your launch. We will not start billing until your launch date.

For existing practices, billing will start once the account has been configured and any data migration has been completed.

Stripe is integrated into the platform.

Not at this time, but we do plan to enable additional payment gateways in the future.

It depends on whether or not a patient is signing up for a membership or one time visit.

If a patient enrolls for a membership online, payment information will be collected and stored securely with Stripe during enrollment. Additionally, upon entering their payment information, they will see the following notice of authorization:

“By submitting your account information, you authorize to electronically debit and credit your account on a recurring basis as set forth in your membership agreement or as displayed to you during the enrollment process. You understand you can contact to revoke this authorization at any time.”

If a patient is not a member and is only signing up for a one-time visit through online enrollment, their payment will be collected upfront, but their payment information will not be stored. If this patient would like to keep payment information on file, they can be sent a request through the platform.

Yes.

Hint combines four methods to ensure patient’s data are protected;

Technology

Encryption of data at rest and in transit

Encryption of backup

Encrypted email

Data loss prevention enable (DLP)

Vulnerability scan

Training

HIPAA training

Security training

Phishing training

Secure development training

Process

All access to PHI are restricted by job function

All changes are logged

All access authentication are logged

All data changes are logged

Audit

External third party audit

Internal audit

Access audit

Security configuration audit

Hint Health has SOC 2 Type 1 and ISO27001 data security compliance certifications. HintOS is also HIPAA compliant. Hint's data security and patient privacy standards are unmatched by other potential solutions for direct care administration.