Hint Core

The Operating System for Direct Care

Over 3,500 clinics trust Hint Core to securely handle member enrollment, employer plan administration, eligibility management, billing, invoicing, payments, collections, and more.

Build Your Hint Plan

Membership management made easy

Hint is the only HIPAA-compliant software that helps you nail the fundamentals of direct care membership management so that you and your team can spend more time and resources on patient care.

Retail Membership Enrollment & Billing

Easy enrollment & document signing

Put your best foot forward with branded online patient enrollment forms & digital legal documentation in English & Spanish.

Get paid accurately and on time, every time

Hint Core flags expiring payment sources, retries and notifies you of failed charges, and automates dunning & collections processes.

Offer membership plans that fit everyone

Special terms for an employer? Offering a virtual-only plan? Customize pricing by services, employer, age & more.

Hint-Exclusive Features

Schedule future plan changes for active members

Automated emails remind those who don’t finish enrollment

Provide affirming care with gender-inclusive enrollment

Use card readers and tie payments back to members

Add ancillary and one-time charges to member invoices

Control team access with role-based user permissions

Stay on top of changes to employee eligibility

Automatically process changes from employee census files with Eligibility AutoSync™

Maximize employee enrollments

Automated emails remind newly eligible employees to sign up.

Make it easy on employers

Give employers an online portal to view & pay invoices and update enrollment information.

Popular Features

Automate invoicing & payments, including one-off charges

Create unlimited customized plans for employers

Notify and remind employers of outstanding invoices, automatically

Make bulk updates to eligibility and enrollment

CASE STUDY

Learn how Proactive MD got creative with onsite/near-site employer clinics using Hint Core

View Case Study

BLOG

What DPCs Don’t Know About Contracting with Employers

Read the Article

Affiliate Network Infrastructure

There is no way to manage the number of affiliates and the number of patients that we take care of without Hint."

Dr. Joel Bessmer,
CEO, Strada Healthcare

Find new partners and gain new members

Hint’s Network Development service connects practices with direct care networks to create new opportunities for mutual growth.

Stay on top of membership updates

Enrollments and changes to member info & eligibility flow between network and affiliate.

Automate monthly
invoices

Sayonara, spreadsheets. Hint runs complex logic to ensure that affiliates are paid accurately and on time without the drag of manual entry.

Always know how you’re doing

Your dashboard keeps track of trends in your business so you can make more informed decisions.

Identify areas of
improvement

The new Practice Pulse™ report suggests steps you can take to promote a healthy business.

Export your data with
ease

Extract and manipulate your data for accounting, advanced reporting & more.

The right information in the right place

Hint offers integrations with popular clinical and business tools to create a more connected experience across your practice. Our API enables custom integrations with your apps, reporting tools, and more.

APIs & Integrations

The most secure direct care platform

In 2020, the average cost of a data security breach in US healthcare reached $8.6M, and attacks on healthcare are on the rise, according to IBM. That’s why Hint has invested in the processes and technologies required to safeguard patient privacy and keep your data safe.

Take the tour

Get an overview of the most popular features of Hint Core, and learn how you can get the most out of all that Hint has to offer.

Watch the Video (5:20)

Plans for every practice

Growth

Scale

Streamline your growing practice with even more automated administrative workflows for companies as they scale

Enterprise

Manage and automate employer memberships and networks across a large regional or national footprint

Design Your Core Plan

Frequently Asked Questions

I’ve signed up for my Hint Core account, what are the next steps?

A. Once the initial onboarding form has been completed, you will receive two emails: one to create your account login and a second one to schedule time with our Customer Success team to review your account configurations and go through training.

B. If you have an existing practice and need data migration, our Customer Success team will work with you to get your data migrated into your Hint Core account free of charge.

C. If you or your staff need additional training or have any questions about your account, please feel free to contact support@hint.com.

Can Hint Core support hybrid model practices?

Yes. Many hybrid practices use Hint Core to power the DPC side of their practice, but another solution will be needed to handle insurance claims.

Is Hint Core HIPAA-compliant?

Yes.

Can I upgrade my account to a different Hint Core plan after getting started?

Yes, you can contact support@hint.com to upgrade your account at any point.

Is there an app that can be downloaded for Hint Core?

Hint Core is a cloud-based platform that can be accessed from an internet browser on any device with internet access; there is no mobile app.

Can a member update their information?

A member can update their payment information in Hint's self-serve patient portal, which gives your members a single place to view their membership details, pay and manage their invoices, payment sources, agreements, and update contact info.

Where can I learn more about how integrations work?

Spruce-Hint Integration Video
Elation-Hint Integration Article

Is there a merchant processor in the platform?

Stripe is integrated into the platform.

Can any other payment processors be integrated?

Not at this time, but we do plan to enable additional payment gateways in the future.

Does the patient's payment information get stored on file?

It depends on whether or not a patient is signing up for a membership or one time visit.
If a patient enrolls for a membership online, payment information will be collected and stored securely with Stripe during enrollment. Additionally, upon entering their payment information, they will see the following notice of authorization:
“By submitting your account information, you authorize to electronically debit and credit your account on a recurring basis as set forth in your membership agreement or as displayed to you during the enrollment process. You understand you can contact to revoke this authorization at any time.”
If a patient is not a member and is only signing up for a one-time visit through online enrollment, their payment will be collected upfront, but their payment information will not be stored. If this patient would like to keep payment information on file, they can be sent a request through the platform.

How does Hint secure patient data?

Hint combines four methods to ensure patient’s data are protected;

Technology

Encryption of data at rest and in transit
Encryption of backup
Encrypted email
Data loss prevention enabled (DLP)
Vulnerability scan

Training

HIPAA training
Security training
Phishing training
Secure development training

Process

All access to PHI is restricted by job function
All changes are logged
All access authentication is logged
All data changes are logged

Audit

External third-party audit
Internal audit
Access audit
Security configuration audit

What security framework or methodology does Hint follow?

Hint Health has SOC 2 Type 2 and ISO27001 data security compliance certifications. HintOS is also HIPAA compliant. Hint's data security and patient privacy standards are unmatched by other potential solutions for direct care administration.

Does Hint support a Spanish experience for Spanish-speaking patients?

Yes, Hint supports a Spanish-language experience for Spanish-speaking patients. You can set Spanish as the default language or customize it at the patient level. Spanish is available in the Patient Portal, notifications, and online sign-up forms, ensuring a seamless experience. Plus, notifications and documents can be customized to fit your practice’s needs.